We work with servers that are extremely dependable, but sometimes glitches happen. If you are unable to access your website, let us know immediately!! You may use our Contact Us form, email us at firstname.lastname@example.org, or fill out the Report a Problem found on our website.
Chances are we will already know because we monitor everything closely and our own website is on the same server as well. We will let you know the status and when a fix is expected to be completed. We pride ourselves on having greater than 99% up time.
At times, there may be some system-wide maintenance. In that case, we will give you notice in advance when the down-time will occur and for how long. Scheduled maintenance is always done at off-peak times (like on the slowest day of the week in the middle of the night).